REFUND POLICY

Refund Policy

Effective Date: 01 February 2025

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1. Introduction

DNA Girls is committed to providing quality coaching sessions. This Refund Policy outlines the conditions under which refunds may be granted for our Girls Development Sessions and School Sessions.

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2. Girls Development Sessions

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• Fees are paid upfront in blocks (e.g., 6-week blocks) and are non-refundable.

• Refunds will only be considered in exceptional circumstances, such as:

  • Long-term injury or illness preventing participation (medical proof may be required).

  • Session cancellations by DNA Girls, in which case a credit or alternative session may be offered.

• Missed sessions due to personal reasons (e.g., holidays, scheduling conflicts) are not eligible for a refund or make-up session.

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3. School Sessions

• If sessions are paid for hourly by the school, refunds are not applicable.

• For sessions paid upfront in 6-week blocks by individual participants:

  • Fees are non-refundable once the block has commenced.

  • If a participant withdraws before the first session, a refund may be issued minus an administrative fee.

  • If DNA Girls cancels a session, a credit or alternative session will be offered.

• Schools that cancel pre-arranged sessions may be subject to cancellation fees.

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4. General Refund Conditions

• All refund requests must be submitted in writing to dave_rimmer@ymail.com.

• Refunds are issued at DNA Girls' discretion and will be processed within 14 days of approval.

• Refunds will be processed using the original payment method where possible.

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5. Contact Information
For any refund inquiries, please contact:

DNA Girls
Legg Lane, Wimborne, BH21 1LQ
Email: dave_rimmer@ymail.com
Phone: 07739806379