REFUND POLICY
Refund Policy
Effective Date: 01 February 2025
1. Introduction
DNA Girls is committed to providing quality coaching sessions. This Refund Policy outlines the conditions under which refunds may be granted for our Girls Development Sessions and School Sessions.
2. Girls Development Sessions
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Fees are paid upfront in blocks (e.g., 6-week blocks) and are non-refundable.
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Refunds will only be considered in exceptional circumstances, such as:
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Long-term injury or illness preventing participation (medical proof may be required).
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Session cancellations by DNA Girls, in which case a credit or alternative session may be offered.
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Missed sessions due to personal reasons (e.g., holidays, scheduling conflicts) are not eligible for a refund or make-up session.
3. School Sessions
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If sessions are paid for hourly by the school, refunds are not applicable.
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For sessions paid upfront in 6-week blocks by individual participants:
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Fees are non-refundable once the block has commenced.
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If a participant withdraws before the first session, a refund may be issued minus an administrative fee.
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If DNA Girls cancels a session, a credit or alternative session will be offered.
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Schools that cancel pre-arranged sessions may be subject to cancellation fees.
4. General Refund Conditions
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All refund requests must be submitted in writing to dave_rimmer@ymail.com.
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Refunds are issued at DNA Girls' discretion and will be processed within 14 days of approval.
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Refunds will be processed using the original payment method where possible.
5. Contact Information
For any refund inquiries, please contact:
DNA Girls
Legg Lane, Wimborne, BH21 1LQ
Email: dave_rimmer@ymail.com
Phone: 07739806379